Privacy Policy
Last Updated: 3/11/2025
D Saunders Roofing (“we”, “us”, “our”) operates the website [your‑website.com] and provides roofing and building services from our address at Pinetree Lodge, Cockett Road, Cockett, Swansea, SA2 0FD.
Contact email: damian.saunders@hotmail.co.uk
Contact phone: 07475 540 449
This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you use our website or engage our services. Please read this document carefully. By using our website or our services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect and process the following personal data about you:
Name, title, address and postcode
Email address, telephone number
Details of the property and service you require (e.g., roofing repairs)
Technical information about your visit to our website (IP address, browser type, page visited, time and date) via analytics cookies
Any other information you actively provide when requesting a quote or contacting us
2. How We Use Your Information
We use your information for the following purposes:
To respond to your enquiries and provide you with roofing or building service quotes
To fulfil any contract between you and us
To send you service updates or appointment reminders (where you’ve requested this)
To improve our website, services and user‑experience
To comply with legal obligations (for example, record‑keeping)
3. Lawful Basis for Processing
For UK residents, under the UK‑GDPR and Data Protection Act 2018 we rely on the following lawful bases:
Contract: to perform the service you have requested (e.g., a quote or repair)
Legitimate interests: to manage our relationship with you, maintain our records and deliver our services efficiently
Consent: where we send you marketing emails or updates, you have the right to withdraw consent at any time
4. Disclosure of Your Information
We will never sell your personal data. We may share your information only with:
Our service providers (e.g., website host, email provider) who assist us in operating our website and business, and who are contractually bound to safeguard your data
Any legal authority, regulator or insurer if required by law or to protect our legal rights
5. International Transfers
Your data is processed in the UK and not transferred outside the European Economic Area (EEA). If this changes, we will ensure appropriate safeguards are in place.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy and as required by law. For service records we may keep data for up to 6 years (as is common for contractors). Technical/analytics data may be retained for 12 months.
7. Cookies & Tracking
Our website uses cookies and similar technologies to improve your user experience. For example:
Necessary cookies: to enable core site functionality
Analytics cookies: to understand how the site is used (e.g., Google Analytics)
You can manage or disable cookies via your browser settings, but this may affect site functionality.
8. Your Rights
Under UK‑GDPR you have the following rights:
Right to request access to your personal data
Right to request correction of your data
Right to request erasure of your data in certain circumstances
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time (for processing based on consent)
If you wish to exercise any of these rights, please contact us at the details above. You also have the right to lodge a complaint with the ICO if you believe your data rights have been breached.
9. Security Measures
We take appropriate technical and organisational measures to secure your personal information and prevent unauthorised access, disclosure, alteration or destruction.
10. Changes to This Privacy Policy
We may update this policy from time to time. When we do, we will change the “Last Updated” date and notify you via our website or other means if required.
11. Contact Us
If you have questions or concerns about our privacy practices, please contact:
D Saunders Roofing
Pinetree Lodge, Cockett Road, Cockett, Swansea SA2 0FD
Email: damian.saunders@hotmail.co.uk
Phone: 07475 540 449